Shipping Policy

Last updated: 24 July 2026

This policy applies to worldwide orders from facewest, operated by FACE WEST LIMITED. Contact support@facewestuk.shop or +44 7307721084.

Worldwide delivery

We deliver worldwide to destinations offered at checkout. All prices and orders are in pounds sterling (GBP). Delivery is £11.20 when the merchandise subtotal is below £150 and free from £150.

Delivery estimate

Estimated delivery is 7–14 business days. The estimate includes normal order processing and transit but is not a guaranteed arrival date. Customs, carrier disruption, weather and other events outside our reasonable control can cause delay.

Dispatch and tracking

When tracking is available, we send it to the email address supplied with the order. Orders containing more than one item may arrive in separate parcels without an additional delivery charge.

Address accuracy

Please check the delivery name, address and contact details before ordering. Contact support@facewestuk.shop promptly if a correction is needed. We cannot guarantee a change after dispatch.

Import duties and local taxes

The recipient is responsible for import duties, local taxes and clearance fees not collected by us at checkout. These amounts are set by the destination authorities and are not included in the displayed delivery charge. If checkout states that a charge has been collected, that statement controls.

Delays and missing parcels

If delivery is materially delayed or tracking shows a problem, contact us with the order number and delivery postcode so we can investigate. Mandatory consumer rights remain unaffected.

Company

FACE WEST LIMITED, company number 03399299, registered in England and Wales. Registered office: Unit 6 Gordon Mill, Netherfield Road, Guiseley, Leeds, West Yorkshire, United Kingdom, LS20 9PD.

VAT registration: GB780330055